RETURN POLICY & PROCEDURE
SATISFACTION GUARANTEED! All merchandise unless otherwise indicated may be returned within 14 days from the original date of delivery for an exchange or refund after a Return Merchandise Authorization number has been issued.

To return a product in compliance with Remote Shoppe’s satisfaction guarantee, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period. Please contact our customer service department at custserv@remoteshoppe.com. Once issued, RMA numbers are valid for 14 days within which return products must be received by Remote Shoppe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Remote Shoppe will not accept returns without prior authorization and a RMA number.

Customer is solely responsible for shipping any returned product to Remote Shoppe. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in resellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Remote Shoppe’s Return Procedure will be breached and Remote Shoppe may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

Remote Shoppe will not refund to Customer the original shipping charges.

All returns for refunds are subject to a 15% restocking fee.

Returns with RMA numbers should be shipped to:

Remote Shoppe
RMA # __________
6 Onyx Dr
Stony Brook, NY 11790